Privacy policy

Protecting your private information is our priority and we want to be open and transparent with our processing of your personal data.
This Statement of Privacy applies to fanfury.co and FANFURY LTD and governs data collection and usage. By using fanfury.co, you consent to the data practices described in this statement.

DATA CONTROLLER
FANFURY is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
fanfury.co is a site operated by FANFURY LTD. We are registered in England and Wales.

WHAT WE COLLECT
We may collect the following information:

  • First and last name, email address and phone number
  • Demographic information such as your address
  • Other information relevant to our customer surveys and/or offers.

If you purchase FANFURY products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

USE OF YOUR PERSONAL INFORMATION
FANFURY collects and uses your personal information to operate its website and deliver the services you have requested.

FANFURY may also use your personally identifiable information to inform you of other products or services available from FANFURY and its affiliates.

WHERE YOUR DATA IS STORED
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, FANFURY will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

WHO CAN ACCESS YOUR DATA
FANFURY does not sell, rent or lease its customer lists to third parties.

FANFURY may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to FANFURY, and they are required to maintain the confidentiality of your information. We will always advise you of this beforehand.

YOUR RIGHTS

RIGHT TO ACCESS
Upon your request we will inform you which of your personal data are stored by us. Please make this request via email (accounts@fanfury.co).  

RIGHT TO RECTIFICATION
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us via e-mail (accounts@fanfury.co) and any necessary corrections to your data will be made promptly.

RIGHT TO ERASURE
You have the right to erase any personal data processed by FANFURY at any time except for the following situations:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with FANFURY, regardless of the payment method
  • If you are suspected or have misused our services within the last four years
  • Your debt has been sold to a third party within the last three years or one year for deceased customers
  • Your credit application has been rejected within the last three months
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

If you believe we should erase your data, please contact us via email accounts@fanfury.co

RIGHT TO RESTRICTION
If you wish us to stop storing or using your data, please contact us via email at accounts@fanfury.co

E-MAIL COMMUNICATIONS
From time to time, FANFURY may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our services, we may receive a notification when you open an email from FANFURY or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from FANFURY, you may opt out of such communications by clicking the unsubscribe button found in each email.

UPDATES TO OUR PRIVACY NOTICE
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website.
We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

Effective as of August 2024.